Participants will at the end of this programme be able to gather behavioural evidence through the use of specific interview techniques and code that evidence against success factors associated with high performance.

Objectives

• To understand the characteristics of competency frameworks / success factor descriptions and how they are developed



• To understand how to use the beheavioural evidenced based processes (direct observations and interview techniques)



• To understand the various types of interview and how information can be gathered to support decisions about individuals



• To create appropriate questions for interviews to gain evidence of competency / success factors



• To practice interviewing skills, how to introduce the competency related questions, how to deal with difficult interviewees and the use of probes and focusing devices



• To interpret the evidence presented in interviews and the way in which this can be weighted and used when making selection decisions