These
modules are delivered over four to six weeks, using real issues
to fuel the learning process. Therefore, as individuals are
learning concepts and developing the skills, they are also actually
improving an important process. They learn that the foundation
for undertaking improvements in processes rests on understanding
the dynamics of how individuals work together and determine
suppliers, producers and customers needs.
In Module One participants
learn how to:
Select a key process to improve
Define customer requirements
Analyse customer feedback
Use process improvement tools
Module Two concentrates on analysing
the process.
The focus is on how to:
Systematically use continuous improvement
tools and other mechanisms to complete a process flow chart
Recognise what really happens as opposed
to what should happen within the process flow chart
Create boundaries, i.e. a beginning and
an end to all processes
Distinguish between value added and non-value
added tasks
Use tools to measure processes
Module Three deals with measuring
the process performance and covers how to use tools to:
Explain and interpret measurement data
Uncover performance improvement gaps
Identify process problem areas
Module Four deals with improving
the process and the agenda here covers:
Developing an improvement plan that defines
performance goals and responsibilities
Generating a clear definition of the
problem and using problem solving tools to generate solutions
Developing an action plan
The final module of this programme
deals with evaluating improvement efforts and covers:
How to track and analyse the impact of
improvement efforts
Developing a transition plan to hand
over the new process
